This policy outlines how your Serasports order is processed, shipped, and delivered.

1. Shipping Destinations

• Primary Region: Serasports primarily ships to addresses within India.
• International Shipping: We currently do not offer international shipping. Any orders placed with international delivery addresses may be subject to cancellation and refund.

2. Processing Time

The time required to prepare your order before it is handed over to the courier:

• Standard Orders: Typically processed within 1-2 business days (Monday to Saturday, excluding public holidays).
• Customized/Printed Orders: Orders requiring name/number printing or other customization may require an additional 2-3 business days for preparation and quality check.

3. Estimated Delivery Times

Delivery time starts once the order has been processed and shipped. Times may vary based on your location and the selected shipping method.

Note: Delivery to remote or difficult-to-reach locations may take longer. You will receive an estimated delivery date at checkout.

4. Shipping Costs

• Calculation: Shipping costs are determined by the weight, dimensions, and destination of your order.
• Visibility: The applicable shipping charges will be clearly displayed during the checkout process before you make any payment.
• Free Shipping: We may offer Free Standard Shipping on orders above a certain value. Details of any free shipping offers will be advertised on the website banner or checkout page.

5. Order Tracking

• Tracking Number: Once your order is processed and shipped, you will receive a Shipping Confirmation Email containing a unique Tracking Number and a link to the courier's website.
• Tracking Status: You can use this tracking number to monitor the progress of your shipment directly on the courier's platform. Please allow up to 24 hours for the tracking information to become active after receiving the email.

6. Important Delivery Notes

• Delivery Attempts: Our courier partners usually attempt delivery 2-3 times. If delivery is unsuccessful after these attempts, the package will be returned to Serasports, and you may be responsible for reshipment costs.
• Risk of Loss: The risk of loss and title for all items purchased from Serasports is passed to you upon the courier's delivery of the item(s) to the specified delivery address.
• Delays: Serasports is not liable for any delivery delays caused by unforeseen circumstances, including, but not limited to: severe weather conditions, acts of God, political disruptions, or issues with the courier partner's operations.