This policy outlines the specific conditions under which Serasports will accept returns, exchanges, or process refunds. We only accept returns or exchanges in cases of product defect or error on our part.

1. Eligibility for Return or Exchange

A return or exchange request will only be accepted if it falls under one of the following three categories:

2. General Conditions for All Returns

For a return or exchange to be processed for any eligible reason, the item must meet the following mandatory conditions:

• Time Limit: The issue must be reported to Customer Support within 7 days of the delivery date.
• Condition: The item must be unused, unworn, and unwashed.
• Original State: The product must be returned with all original tags, labels, and packaging intact.
• Customized Items: Items that are customized with printing, names, or badges are strictly non-refundable and non-exchangeable unless the customization itself is incorrect due to a Serasports error (e.g., wrong spelling).

3. How to Initiate a Return

To start a return, please follow these steps:

• Contact Support: Immediately email us at serasportsclt@gmail.com or call us at (+91) 80750 10308.
• Provide Details: Include your Order Number, the reason for the return (specifying one of the three eligible categories above), and attach any required photographic proof.
• Return Authorization: If your request is approved based on the eligibility criteria, we will provide a Return Authorization Number (RAN) and arrange for a reverse pickup of the product.
• Inspection: Once the item is received and inspected to confirm the reported issue, we will proceed with the resolution.

4. Resolution (Refunds & Exchanges)

After your return is approved and inspected:

• Exchanges (Size Issue): We will ship the correct size to you at no extra cost, subject to stock availability. If the correct size is unavailable, a refund will be processed.
• Refunds (Wrong/Damaged Product): If the issue is confirmed, a full refund, including the original shipping cost, will be issued back to your original payment method within 7-10 business days.
• Rejection: If the returned product does not meet the specified conditions (e.g., signs of wear, tags removed), the request will be rejected, and the product will be sent back to you at your expense.